Frequently Asked Questions
What is in each Recipe Box?
In the box you will find a menu plan for a dinner party and the recipes that you should follow. Also in the box will be a selection of seasonings and/or ingredients that will authentically flavour your dishes. There will be a postcard from The Spice Pioneer all about the place that inspired the menu. You will also receive a prompt to The Spice Pioneer’s playlist, so that you can enjoy his music during your special evening!
What is the Recipe Box designed to do?
Each recipe box will allow you to create a meal concept for 4 people. It will include cooking a starter, main dish and side or a dessert.
How do you activate a gift voucher?
If you are lucky enough to have received a gift voucher, simply click ‘redeem code’ at the top right-hand side of the website, next to the basket. Then, enter the code on your voucher and await the arrival of your first recipe box! You will receive each recipe box around the middle of each month for the duration of your gift voucher.
If I buy a gift voucher where is it sent?
When buying a gift voucher, you (the buyer) will be sent an email with the gift voucher as a PDF attachment.
The voucher can then be forwarded to the recipient from your email address, or a physical copy can be printed and given to them.
The Spice Pioneer will not email (or post) this to the recipient.
Is the Recipe Box and its contents recyclable?
The outer box is fully recyclable, compostable and biodegradable conforming to EN-13432. The postcard and recipe cards can be recycled and are produced from environmentally friendly FSC paper. The plastic pots are produced from a mix of recycled and virgin food grade plastic and are suitable for recycling.
Do I need to be home to receive a Recipe Box?
No! Our recipe boxes are designed to fit through most standard letterboxes and don’t require a signature.
If I have redeemed a gift voucher when will I receive my first Recipe Box?
All recipe boxes are sent on or around 15th of the month on a 24 hour service with Royal Mail. You do not need to be home to receive the box as it fits perfectly through standard letterboxes!
What is a Power Pod?
Power Pods are spice mixes that are conveniently portioned to provide all the flavour needed for one meal that serves four people. This means less fuss and less waste! Each spice mix is also blended, roasted and mixed by hand in small batches by our small team on the Wirral. This means we do not add additives, preservatives, oil or refined sugar. The spice mixes are gluten free, vegetarian and vegan.
What is the difference between a Recipe Box and a Power Pod?
Power Pods are spice mixes that are designed to provide sensational flavours within meals for four people. The spice mixes are accompanied with a simple recipe and easy cooking method. This means exceptionally tasty meals can be made quickly and easily. This is perfect for those that cannot spare the time to create home cooked meals but still want outstanding results using 100% natural ingredients.
Recipe Boxes are perfect for those that like to spend longer cooking and indulging in new worldwide flavours. Recipe boxes contain spices, a cooking method and a list of ingredients for you to create a mouth watering three course meal for a special occasion. Each recipe box is based around a new country, meaning you can cook authentic and exotic cuisine from all parts of the globe.
Do Recipe Boxes contain allergens?
Although most of the ingredients, herbs and spices do not contain allergens directly, there may on occasion be a spice mix that does. Products are carefully packed in a factory that handles the following allergens, so may contain: nuts (including peanuts), sesame, mustard, celery, soya, gluten, crustaceans and milk.
Are Recipe Boxes suitable for vegetarians or vegans?
Although the enclosed spices and ingredients are vegetarian, the majority of recipes may contain meat or fish products. However it is possible to substitute these items to enjoy our fantastic meal experiences.
Are the Recipe Boxes gluten free?
Although the enclosed spices and ingredients are mostly gluten free, some recipes specify products containing gluten. However, it is sometimes possible to substitute these items so you can enjoy our fantastic meal experiences.
I was bought a gift voucher and have enjoyed the Recipe Boxes. Can I buy larger packs of the herbs and spices?
If you have really enjoyed one of our boxes or a particular recipe, you can purchase larger packs of the herbs and spices at seasonedpioneers.com
When I order a gift voucher can I choose the Recipe Boxes?
Yes! When buying a gift voucher you can choose whether to send a Recipe Box every month for 3, 6 or 12 months. You can choose a random selection, Spice Pioneer favourites, or you can choose your own. If you select ‘Choose Own’, you can explore the different cultures and flavours on offer to tailor the gift voucher to the recipient’s taste.
Can I buy individual Recipe Boxes as well as setting up a gift voucher?
Yes! Simply select Shop > Recipe Boxes on the home page.
I have been given a gift voucher. How do I listen to The Spice Pioneer’s playlist?
From the home page, simply click My Account > Music to access The Spice Pioneer’s favourite tunes!
How do I order a gift voucher?
Simply select ‘Buy Gift Voucher’ on the home page and choose the duration of the gift voucher. You can also choose which selection of boxes to send and leave a personalised message if you wish. Once you have entered some details and the payment has been processed, we will then email you a voucher with a unique code that you can present to the recipient. The recipient of your gift voucher will then need to log into The Spice Pioneer website and enter their code and their delivery address details. We will send the boxes directly to your recipient each month.
How do I pay for my order?
When you proceed to checkout you will be invited to enter payment details. Payments are managed by secure payment provider Stripe who accept all major debit and credit cards.
How many people does one Recipe Box serve?
The recipes and the seasonings provided in each Recipe Box are designed to make three courses for four people. Sometimes the serving portions are quite large and may serve six.
If I have a question, who should I contact?
For our contact details click here. We also have a freephone number of 0800 068 2348, which in office hours will be answered by a friendly and helpful real-life person! The telephone is attended Monday to Friday 8.30am to 5.00pm. Outside those times just leave us a message and we promise to call you back as soon as we can.
Will my dog or pet eat the contents of the Recipe Box?
The Recipe Boxes contain herbs and spices but some will contain other items that could be attractive to pets (and young children!). As we post this through your letter box we advise that if ordered you ensure your pets (and children) do not have access to your postal items.
How long do Recipe Boxes keep?
The contents of the box have a shelf life of up to six months so you can just pop them into a cupboard until needed! None of the contents require refrigeration.
Where do you deliver?
We pick, pack and dispatch orders WORLDWIDE within 1 working day and all UK orders are sent on a next day delivery service!